General/Frequently Asked Questions
We do not require the use of a SL on any of our programs. NEGmarkets LLC recommends you use them as it can allow you to manage your risk appropriately, but there is no rule requiring it.
NEGmarkets LLC allows traders to hold trades over night and over the weekends.
Any simulated trading account associated with your name must be traded by the account owner registered with our platform. Using any form of “Live Simulated Account Management” is prohibited as this is not what NEG Markets is looking for as a firm. Allowing a 3rd party service to trade the program on your behalf will end in a breach of your account.
You must trade for 30 days to request your first payout with a minimum of 14 trading days. After your first payout you will be eligible for biweekly 14-day payouts with a minimum of 7 trading days.
We rely on RISE as our main payout processor. For quick payouts, kindly ensure that all KYC and Traders Agreement forms are completed and signed accurately before submission. Our goal is to process payments within a 24-48 hour window.
Payout processing typically takes 12-48 hours through RISE, with efforts made to expedite the process. Payments made on weekends or holidays will be processed on the next business day. After a payout request is approved, a reset simulated trading demo account will be provided for further trading.
- Form of ID with proof of address.
- Passport/Drivers License accepted.
No, you may only use a Creditcard registered to your name which will be the same name that appears on your account info and KYC documentation.
Once our system ensures you have passed a phase without violating any rules it will automatically allow you to accept the next phase and send new credentials.
According to our Terms and Conditions, all traders in our challenge and simulated funded programs must be the sole operators of their accounts.
To ensure proper data tracking through our internal systems and prevent multiple users on a single account, we discourage accessing any trading account via VPN or VPS.
While using a VPN or VPS is not prohibited, it can become a determining factor in identifying potentially malicious activity on your account and may lead to violations of our terms and conditions. If you use a VPN or VPS, please ensure you are not breaching any of our Terms and Conditions, including having multiple users on your account or using any automated trading systems
One of the key benefits of using a VPN is the ability to mask the user's IP address. By connecting to a VPN server located in a different country, a user can appear as if they are browsing from that country. This offers anonymity, bypasses geographic restrictions, and enables access to content that may be blocked in a specific region. On the other hand, a VPS, or Virtual Private Server, is a virtualized server environment provided by a hosting company. It mimics a dedicated physical server but shares the hardware resources with other virtual servers. It operates its own copy of an operating system, allowing users to install and configure software and applications as they would on a physical server. A VPS offers several advantages over traditional shared hosting. It provides better performance and faster loading times by allocating dedicated resources, such as CPU, RAM, storage, and bandwidth, to each virtual server. It also offers more scalability options, allowing users to easily upgrade or downgrade their server resources as their needs change.
Additionally, a VPS allows users to fully customize their server environment. They have administrative access and control, enabling them to install custom software, optimize server settings and configure security measures to meet their specific requirements. This level of control is particularly valuable for businesses or individuals who have specific software or security needs. In summary, a VPN provides a secure and private connection by encrypting internet traffic, whereas a VPS offers a virtual server environment with dedicated resources and more control over server settings. Both technologies have their own uses and benefits, with a VPN focusing on online privacy and security and a VPS providing a flexible and customizable hosting solution.
Please contact [email protected] for a discount if you have breached any of your accounts.
Please contact [email protected] to update any account information including your email.
We accept Debit/Credit and crypto.
We accept Bitcoin, Etherium and USDT TRC through Blockbee
Yes, there is a refund available. After purchase is complete all sales are final.
We offer a challenge refund for 2 STEP and 3 STEP challenges only if the following requirements are met.
Requirements as follow:
- Challenge must be passed.
- Refund is only for the base cost of the challenge.
Any addon added per account will NOT be included in the refund, only the BASE challenge price!
We offer a variety of addons at an extra cost.
- 6% daily drawdown for 10% extra fee per challenge selected
- 12% max drawdown 20% extra fee per challenge selected
- 14% max drawdown 30% extra fee per challenge selected
- 90% profit share 25% extra fee per challenge selected
- Bundle 6% daily dd + 12% max dd + 90% profit share will cost 40% extra per
- challenge selected
- Bundle 6% daily dd + 14% max dd + 90% profit share will cost 50% extra pre challenge selected
Please note any addons added to a challenge will waive initial refund. Please check refund policy!
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